How long do orders take to be delivered?

Generally 3-5 business days. If there are significant delays advised by our carrier we will notify you within 3 days of processing your order.

Do you offer free shipping?

We offer free standard shipping within Australia on orders A$75 or above. Below A$75 (standard shipping A$7.50 / express shipping A$10).

Do you ship internationally?

We currently ship to United Kingdom, Singapore, Hong Kong and New Zealand. Please contact us at hello@thirstyturtl.com if you are interested in purchasing Thirsty Turtl but live outside Australia.

Can I pick up my order?

If you are in Sydney (NSW, Australia) and would prefer to pick-up your order, you can do so by arrangement (hello@thirstyturtl.com and quote your order number).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@thirstyturtl.com with your name and order number, and we will look into it for you.

What if my skin doesn't like your products?

We love Thirsty Turtl skincare and we hope you do too. But if you have recently tried our products and you don't love them, you can return them, so long as it's within 30 days since your purchase. This offer is valid for your first purchase of the product only.

Do you replace or exchange orders?

We only replace items if they are defective or damaged. In the event that your order arrives damaged in any way or you believe it is defective, please email us as soon as possible at hello@thirstyturtl.com with your order number and a photo of the item's condition. We will then require your product to be sent back to us for inspection. We address these on a case-by-case basis but will try our best to work towards a happy solution for you!

Three Step Skincare Routine For Sensitive Skin

Why it works?

Just three products, packed with powerhouse ingredients to transform your skin. Every ingredient has been carefully selected and used at active % that are scientifically backed.

How to use it?

Apply the cleanser to wet skin in the morning, night or whenever you need to remove makeup, grime or other impurities.
Use 1-2 pumps of the brightening gel-creme in the morning for instant hydration and brightening and an all day glow.
Use 1-2 pumps of the overnight barrier cream to clean, towel dry skin. Use each night to restore moisture and strengthen your skin barrier.

Full ingredient list

DESERT GLOW INGREDIENTS
Aqua, Propanediol, Niacinamide, Glycerin, Coco Caprylate/Caprate, Hydrogenated Ethylhexyl Olivate, Squalane, Opuntia Ficus-Indica (Prickly Pear) Seed Oil, Polysorbate 80, Behenyl Alcohol, Glyceryl Stearate, Solanum Centrale (Desert Tomato) Fruit Extract, Camellia Sinensis (Green Tea) Leaf Extract, Sodium Acrylate/ Sodium Acryloyldimethyl Taurate Copolymer, Butylene Glycol, Hydrogenated Olive Oil Unsaponifiables, Glycine Soja (Soybean) Sterols, Phenoxyethanol, Lecithin, Parfum, Tocopherol, Xylitylglucoside, Anhydroxylitol, Isohexadecane, Xylitol, Ethylhexylglycerin, Sodium Benzoate, Citric Acid, Potassium Sorbate.

PACIFIC DUSK INGREDIENTS
Aqua, Glycerin, Butylene Glycol, Simmondsia Chinensis (Jojoba) Seed Oil, Caprylic/Capric Triglyceride, Isostearyl Isostearate, Cetearyl Alcohol, Crambe Abyssinica Seed Oil Phytosterol Esters, Butyrospermum Parkii (Shea) Butter, Avena Sativa (Oat) Kernel Meal, Glyceryl Stearate Citrate, Glyceryl Stearate, Punica Granatum (Pomegranate) Sterols, Ammonium Acryloyldimethyltaurate/VP Copolymer, Chondrus Crispus Extract, Phenoxyethanol, Tocopherol, Vitis Vinifera (Grape) Skin Extract, 1,2-Hexanediol, PEG-40 Stearate, Dimethicone, Parfum, Disodium EDTA, Gluconolactone, Ceteareth-20, Sodium Benzoate, Ethylhexylglycerin, Caprylyl Glycol, Citric Acid, Sodium Hyaluronate.

FOREST THERAPY INGREDIENTS
Aqua, Callitris Glaucophylla (White Cypress) Leaf Water, Glycerin, Cetearyl Alcohol, Sodium Cocoyl Isethionate, Cocamidopropyl Betaine, Caprylyl/Capryl Glucoside, Disodium Lauryl Sulfosuccinate, Zea Mays (Corn) Starch, Acrylates Copolymer, PEG-7 Glyceryl Cocoate,  Hydroxypropyl Starch Phosphate, Betaine, Callitris Glaucophylla (White Cypress) Leaf Oil, Phenoxyethanol, Callitris Glaucophylla (White Cypress) Wood Oil, Ethylhexylglycerin, Tromethamine, Disodium EDTA, Tocopherol.

3-step routine

A$175 A$165*

3-step routine