How long do orders take to be delivered?

Generally 3-5 business days. If there are significant delays advised by our carrier we will notify you within 3 days of processing your order.

Do you offer free shipping?

We offer free standard shipping within Australia on orders A$75 or above. Below A$75 (standard shipping A$7.50 / express shipping A$10).

Do you ship internationally?

We currently ship to United Kingdom, Singapore, Hong Kong and New Zealand. Please contact us at hello@thirstyturtl.com if you are interested in purchasing Thirsty Turtl but live outside Australia.

Can I pick up my order?

If you are in Sydney (NSW, Australia) and would prefer to pick-up your order, you can do so by arrangement (hello@thirstyturtl.com and quote your order number).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@thirstyturtl.com with your name and order number, and we will look into it for you.

What if my skin doesn't like your products?

We love Thirsty Turtl skincare and we hope you do too. But if you have recently tried our products and you don't love them, you can return them, so long as it's within 30 days since your purchase. This offer is valid for your first purchase of the product only.

Do you replace or exchange orders?

We only replace items if they are defective or damaged. In the event that your order arrives damaged in any way or you believe it is defective, please email us as soon as possible at hello@thirstyturtl.com with your order number and a photo of the item's condition. We will then require your product to be sent back to us for inspection. We address these on a case-by-case basis but will try our best to work towards a happy solution for you!

Turtl Tracks

What’s your skin type? If you are new to skincare, start here! By Thirsty Turtl's Alisha

Unveiling the Mystery: Your Skin Type Explained Ever slather on a product your friend raves about, only to find your skin feeling worse for wear? The culprit? Your skin type! Just like snowflakes, ...

Plant-Based vs. Vegan Skincare By Thirsty Turtl's Alisha

Plant-Based vs. Vegan Skincare: Unveiling the Mystery Ever feel overwhelmed by skincare labels while browsing aisles or scrolling online? You're not alone! Two terms you might frequently encounter ...

Let's talk about boys...well...men, the men in your life and skincare

Let's face it, skincare routines can feel overwhelming, especially for men. Even as a woman who, along with her many girl friends, has spent hours doing the research and sampling the ever growing p...

Dive into DIY Skincare with Desert Tomato! By Thirsty Turtl's Alisha

Calling all curious minds and skincare enthusiasts! We at Thirsty Turtle understand the allure of exploring DIY skincare solutions. After all, who wouldn't be fascinated by the potential of natural...

The Korean Skincare Ritual: Is It a Hero or a Hype?

It’s almost impossible not to mention skincare without someone mentioning ‘Korean skincare’ or ‘K-beauty’. A lot of my friends and I as we get older are starting to become a lot more health conscio...

A lazy or busy girl’s best friend…Skinimalism - Why Less is More for a Glowing You!

Ever feel like there just aren't enough hours in the day for a complicated skincare routine? You're not alone! As a busy entrepreneur, I understand the struggle of fitting everything in, and skinca...

a picture of female Indigenous cofounder with a quote about her business

Building our Community: Alisha Geary's Insights on Marketing from Thirsty Turtl to the CMO Show

Exploring First Nations Perspectives on Marketing with Alisha Geary Last week, Thirsty Turtl co-founder Alisha Geary joined the CMO Show podcast, sponsored by Adobe, to discuss decolonizing marketi...

two baby turtles swimming next to each other in the ocean

The Enduring Significance of Turtles in Torres Strait Islander Culture

At Thirsty Turtl, we celebrate the rich connection between Indigenous knowledge and the natural world. As a female and Indigenous-owned brand, we understand the deep respect cultures have for creat...

Get to Know Our Intern: Meet Kitty Mari

We're absolutely thrilled to introduce Kitty Mari, our newest addition to the Thirsty Turtl family! Hailing from the stunning city of Cairns and proudly representing the Torres Strait Islander comm...

What Are Serums? How Do They Transform Your Skin?

Serums have become popular over time in the skincare industry. These thin, highly concentrated lotions have become commonplace in many skincare regimens. We will delve into serums in this complete ...