How long do orders take to be delivered?

Generally 3-5 business days. If there are significant delays advised by our carrier we will notify you within 3 days of processing your order.

Do you offer free shipping?

We offer free standard shipping within Australia on orders A$75 or above. Below A$75 (standard shipping A$7.50 / express shipping A$10).

Do you ship internationally?

We currently ship to United Kingdom, Singapore, Hong Kong and New Zealand. Please contact us at hello@thirstyturtl.com if you are interested in purchasing Thirsty Turtl but live outside Australia.

Can I pick up my order?

If you are in Sydney (NSW, Australia) and would prefer to pick-up your order, you can do so by arrangement (hello@thirstyturtl.com and quote your order number).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@thirstyturtl.com with your name and order number, and we will look into it for you.

What if my skin doesn't like your products?

We love Thirsty Turtl skincare and we hope you do too. But if you have recently tried our products and you don't love them, you can return them, so long as it's within 30 days since your purchase. This offer is valid for your first purchase of the product only.

Do you replace or exchange orders?

We only replace items if they are defective or damaged. In the event that your order arrives damaged in any way or you believe it is defective, please email us as soon as possible at hello@thirstyturtl.com with your order number and a photo of the item's condition. We will then require your product to be sent back to us for inspection. We address these on a case-by-case basis but will try our best to work towards a happy solution for you!

Turtl Tracks

How to Reduce Dark Spots and Hyperpigmentation

Hyperpigmentation, sometimes called dark spots, is a prevalent skin issue affecting people of all ages and skin tones. Many things, such as sun exposure, hormone fluctuations, acne scarring, and ag...

Cleansing: Poreless is .... priceless!

What is the value of porcelain, poreless skin? And how can you achieve this? With consistent, gentle but powerful cleansing that doesn't strip your skin and tapping into hydrating ingredients that ...

What is Squalane?

So it sounds kindy funky - “skwaaah lane” - but is naturally produced by your skin cells. Unfortunately production tends to decline with age 😵‍💫. But a plant-derived version exists to help soften y...

Desert tomato (aka bush tomato, desert raisin)

5 reasons your skin needs Desert Tomato right now

Here are five reasons we love Desert Tomato for our own skin and yours. 1. Depigmentation 2. Sooth inflammation and UV-induced aging 3. Skin conditioning and skin barrier function 4. Skin brighten...

Why I started this Purpose-driven Skincare Brand: Sourcing from Indigenous-Australian Farmers

I have always been interested in the extraordinary information that has been passed down from our ancestors as a proud Indigenous Australian. Our knowledge is genuinely unmatched, from the manner i...

5 skincare myths that were busted when I became a cosmetic chemist

Becoming a cosmetic chemist has really opened my eyes to pseudoscience and skincare myths that get perpetuated again and again. Here's 5 that surprised me and have been critical in our formulating ...

Do you want a cleanser that won't strip your skin?

Let's dive into why glycerin-infused cleansers should be your first choice. Glycerin, a humectant, is a beloved ingredient in skincare routines, especially for sensitive skin types. Its moisture-re...

Why do we think Desert Tomato, Green Tea and 5% Niacinamide is the perfect combination?

How did we land on our combination of desert tomato, 5% niacinamide and green tea? We asked what your key skin concerns were – dryness, redness, sun damage, pigmentation and general dullness - and ...

colloidal oatmeal

The Benefits of Colloidal Oatmeal for Rosacea and Sensitive Skin

Colloidal oatmeal is an active ingredient for rosacea, offering a multitude of benefits. Its anti-inflammatory properties, intense moisturisation, soothing capabilities, and ability to enhance the ...